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Sera ya Faragha / Privacy Policy

Sasisho la mwisho / Last updated: Aprili 2026

1. Utangulizi / Introduction

MenuOS Systems ("Sisi", "Yetu") inaheshimu faragha yako. Sera hii inaeleza jinsi tunavyokusanya, kutumia, na kulinda taarifa zako unapotumia DukaOS.

MenuOS Systems ("We", "Us", "Our") respects your privacy. This policy explains how we collect, use, and protect your information when you use DukaOS.

2. Data Tunayokusanya / Data We Collect

Tunakusanya aina zifuatazo za data: / We collect the following types of data:

a) Taarifa za Akaunti / Account Information

  • Jina lako kamili / Your full name
  • Barua pepe / Email address
  • Nambari ya simu / Phone number
  • Nywila (encrypted) / Password (encrypted)

b) Taarifa za Duka / Shop Information

  • Jina la duka / Shop name
  • Aina ya duka / Shop type
  • Mahali / Location
  • Nambari ya TIN (ikiwa umetoa) / TIN number (if provided)

c) Data ya Biashara / Business Data

  • Bidhaa na bei / Products and prices
  • Rekodi za mauzo / Sales records
  • Taarifa za stoku / Stock information
  • Taarifa za wateja na deni / Customer and debt information
  • Gharama / Expenses
  • Taarifa za wasambazaji / Supplier information

d) Nyaraka za KYC / KYC Documents

  • Kitambulisho (NIDA, Passport, Leseni) / ID documents (NIDA, Passport, License)
  • Hati za biashara / Business registration documents

3. Jinsi Tunavyotumia Data / How We Use Data

Tunatumia data yako kwa madhumuni yafuatayo tu: / We use your data only for:

  • Kutoa huduma za DukaOS / Providing DukaOS services
  • Kuboresha mfumo na uzoefu wako / Improving the system and your experience
  • Kutuma taarifa muhimu kuhusu akaunti yako / Sending important account notifications
  • Kuthibitisha utambulisho wako (KYC) / Verifying your identity (KYC)
  • Kukusaidia kwa msaada wa kiufundi / Providing technical support

Hatuuzi data yako kwa mtu yeyote. Kamwe.

We never sell your data to anyone. Ever.

4. Uhifadhi wa Data / Data Storage

Data yako inahifadhiwa kwa usalama kupitia:

Your data is securely stored using:

  • Supabase — jukwaa la wingu linalotumia PostgreSQL / Supabase — cloud platform using PostgreSQL
  • Encryption wakati wa kusafirisha (TLS/SSL) / Encryption in transit (TLS/SSL)
  • Encryption wakati wa kuhifadhi / Encryption at rest
  • Backup za mara kwa mara / Regular backups

5. Kushiriki Data / Data Sharing

Hatushiriki data yako na mtu yeyote, isipokuwa:

We do not share your data with anyone, except:

  • Watoa huduma wanaotusaidia kutoa DukaOS (Supabase kwa database, AzamPay kwa malipo) — hawa wana makubaliano ya faragha nasi / Service providers that help us deliver DukaOS (Supabase for database, AzamPay for payments) — these have privacy agreements with us
  • Mamlaka za kisheria — tu kama tutalazimishwa na sheria au amri ya mahakama / Legal authorities — only if required by law or court order

6. Uhifadhi wa Muda / Data Retention

  • Data yako inahifadhiwa mradi akaunti yako ipo hai / Your data is kept while your account is active
  • Ukisitisha akaunti, data inahifadhiwa kwa siku 30, kisha inafutwa kabisa / If you cancel, data is kept for 30 days, then permanently deleted
  • Unaweza kuomba data yako ifutwe wakati wowote / You can request data deletion at any time

7. Haki Zako / Your Rights

Una haki ya: / You have the right to:

  • Kufikia / Access: Kuona data yako yote iliyohifadhiwa katika DukaOS / View all your data stored in DukaOS
  • Kusafirisha / Export: Kupakua data yako kupitia CSV wakati wowote / Download your data via CSV at any time
  • Kufuta / Delete: Kuomba akaunti yako na data yako ifutwe / Request your account and data be deleted
  • Kusahihisha / Correct: Kuomba data isiyo sahihi irekebishwe / Request correction of inaccurate data

8. Vidakuzi / Cookies

DukaOS inatumia vidakuzi vya kikao (session cookies) tu kwa:

DukaOS uses only session cookies for:

  • Kukuweka umeingia kwenye akaunti yako / Keeping you logged into your account
  • Kuhifadhi mapendekezo yako (lugha, mandhari) / Storing your preferences (language, theme)

Hatutumii vidakuzi vya ufuatiliaji wala matangazo.

We do not use tracking or advertising cookies.

9. Faragha ya Watoto / Children's Privacy

DukaOS ni huduma ya biashara kwa watu wazima wenye umri wa miaka 18 au zaidi. Hatukusanyi data ya watoto kwa makusudi.

DukaOS is a business service for adults aged 18 and above. We do not knowingly collect data from children.

10. Mabadiliko ya Sera / Changes to Policy

Tunaweza kubadilisha sera hii mara kwa mara. Tutakuarifu kupitia barua pepe au taarifa ndani ya mfumo siku 30 kabla ya mabadiliko kuanza kutumika.

We may update this policy from time to time. We will notify you via email or in-app notification 30 days before changes take effect.

11. Mawasiliano / Contact

Kwa maswali kuhusu faragha yako: / For questions about your privacy:

  • Kampuni / Company: MenuOS Systems
  • Mahali / Location: Dar es Salaam, Tanzania
  • Barua pepe / Email: privacy@dukaos.com

Tutajibu maombi yako ndani ya siku 14 za kazi. / We will respond to your requests within 14 business days.